Frequently Asked Questions
Q: Can I Get Any Special Discount For My Order?
Yeah,You can contact our online salesman,Depending on the amount of your order,they may offer you some special coupon. We also offer limited time sale,please contact with our online salesman for detailed information.
Q: What Is Your Payment Methods?
Paying with Credit card (Visa Card/Master Card) you can send payment quickly and securely online. You can pay with Visa card, master card. Once your order is submitted, you will be redirected to credit card's site where you could make the payment.
Q: What Is Your Shipping Methods?
Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. We use USPS, DHL, FedEx, TNT and UPS as the shipping method.When you place an order,we will estimate shipping and delivery dates for you based on the availability of your items. Time of transit varies depending on where you are located and where your package is coming from. For some of a little outlying districts,the delivery time may be delayed a few days.Thanks for your understanding!
Q: Do I Have To Pay VAT / Sales Tax?
We do not add any additional charges or taxes.
Q: How Can I Check The Status Of My Order?
During the process of purchase, you will receive several emails from us. There will be an email confirming your order information,and we will also email you the tracking number after we ship out your order. You also can log in your kicksonnike.com account to check status of all of your orders. You can also contact with our online salesman or customer service representative to get help.
Q: How Long Will It Take To Deliver?
The Total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 1 to 3 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 4 to 7 working days.
Q: How can I track my order?
We will send you the track information and track website. You can check the shipping status in anytime you want to. We are available for customer communication at all times during and after your purchase to provide peace of mind and satisfaction of the product purchased.
Q: How to cancel an order? Before payment and After payment?
(1)CANCELLATION BEFORE PAYMENT
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
(2)WITHDRAWING AN ORDER AFTER PAYMENT
If you have already paid for an order and want to cancel it, please contact us as soon as possible. If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes. If the package has already been delivered we cannot cancel or change the order. If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees. If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
Q: What Is Ihe Return Policy?
Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 15% restocking fee.
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 7-13 days once the return has been received.
1. Although we provide 100% satisfaction gurantee, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.